Daily processes under control
«Prevent service desk: Get a handle on ad-hoc migration and change with cen- tralized and comprehensive oversight.»
With Spider Change you make sure that changes are controlled within the entire company's IT environment, and rest assured that service levels are maintained while risks to quality are minimized.
Flexible automation of processes which can mimic business process, and creating interfaces used by users, operators and administrators to execute their tasks, are key requirements for businesses to implement change management.
Spider Change gives you a flexible platform for providing web-based process and task management. Web Services can be used to link any user-defined service and extend the many basic functions Columbus already makes available in a standardized form. A large variety of tasks ranging from resetting passwords to ordering software or starting request processes for the exchange of faulty hardware can be easily automated, tracked and controlled.
