Advantages of Spider Asset Management
Spider Asset’s structure is aligned with the principles of ITIL. Each workstation, each server, each unit consists of components connected to each other in a certain way. Each component can be represented by the properties typical for its type. In combination the components form a functional unit. The exchange of a single component must not be allowed to negatively influence function. Even when a whole computer is replaced, the same software that was available before the exchange must be available again. Spider Asset saves the entire software configuration and guides the new installation. For cost accounting a separate cost unit is available for practically every component – for billing as well as for purchasing.
After installing Spider Asset Management, you will soon see for yourself the advantages which it offers. As most data is collected automatically from the available sources and updated regularly, the IT department, controlling and your company’s operative departments are kept well informed via evaluations of relevance for them generated by information processing.
Example: Cost accounting
All charges assignable to an IT workstation including software and service expenses are collected centrally and depicted in a clear-cut manner. Cost center owners are kept informed at minimum delay, while acceptance is enhanced due to the heightened transparency.
Example: Rollout
Roll-outs of new hardware or software which are difficult to organize and thus time-consuming can be organized far more effectively. This is because location information and user data is available centrally for each computer alongside the details of the existing and originally planned configuration.
Example: User Help Desk
Whenever an incoming call is received, the UHD agent must go to the effort of determining the components involved. With Spider Asset, all that is normally necessary is to ask for the caller’s name in order to display all the relevant hardware and software including detailed configuration data. In this way, the appropriate remedial steps can be taken more effectively, while the costs can be charged immediately.
