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Support

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Product support

For a quick answer to any questions you might have, please consult our Customer Community where you can find the Product Documentation and Knowledgebase.

If you cannot find a solution to your problem you can open a case also in the Customer Community. There you also can find phone numbers and support timest.

Instant contact

The Customer Community is the central point of contact for all questions about our products.

Service Level Agreement (SLA)

Following you will find further information about our customer support such as availability and response times.

Maintenance Plans

Remote support via «LogMeIn Rescue»

LogMeIn Rescue provides direct remote support. To use this tool, request your 6-digit PIN code from the Support team.

Please enter the 6-digit PIN code here:



All available downloads can be found in our DownloadArea.

On this page you can also request licence keys for your products or trial versions.

Columbus Software Management

Here you can download the current version of Columbus.
To the Download

Spider IT Management

Here you can find all the Spider downloads.
To the Download

Software Services

Here you can find all sources and documents for Software Services, including the Product- and Article Catalog.
To the Download

SPIDER Service Desk

Here you can find all the downloads from Spider Incident, Spider Change and OperationsManager.
To the Download

Spider IT Management

ProductCurrent versionRelease DateTypeRelease Notes
Spider 6.4 Release: 08.06.2018    
Spider ITM (Asset, Licence, Contract) 6.4.1 21.12.2018 P PDF
Spider 6.3 Release: 04.05.2016 End of Support: 30.06.2020
Spider ITM (Asset, Licence, Contract) 6.3.8 03.07.2018 P PDF
Spider 6.2 Release: 12.06.2015 End of Support: 30.06.2018
Spider ITM (Asset, Licence, Contract) 6.2.17061 13.06.2017 P PDF
Spider 6.1Release: 09.07.2013End of Support: 30.06.2017
Spider 6.0Release: 01.06.2012End of Support: 30.06.2016
Spider 5.1Release: 29.04.2010End of Support: 30.06.2016
Spider 5.0Release: 28.01.2009End of Support: 30.06.2016

Software Service

ProductRelease INTERVALRelease Notes
Software Services
RecognitionmonthlyPDF
Software CatalogmonthlyPDF
Spider Data CollectormonthlyPDF

Spider Service Desk

ProductCurrent VersionRelease DateTypeRElease Notes
Spider Incident4.0.55014.06.2018P
Spider KnowledgeBase4.5.3014.06.2018P
Spider Change4.5.3119.12.2016P
Spider OperationsManager4.7.014.06.2018PPDF

Columbus Software Management

Productcurrent versionRelease DateTypeRelease Notes
Columbus7.6.017.06.2018F
PDF

We want to be sure our customer receive best quality product support at all times. In order to ensure such we however also need our customers to keep their product installations on newer versions (typically not older than
3 years after product release).

The following list shows product support deadlines for particular versions. Once passed only onsite support at extra cost by our consulting team is available – this at best effort basis without any guarantees of success.

Product Version End of Support
Columbus 7.2 (and older)
30.06.2017
Columbus 7.3
31.12.2017
Columbus 7.4
31.12.2018
Columbus 7.5
30.06.2020
Columbus 7.6
30.12.2021
Contact & Newsletter

Questions?

Do you have any questions on our products or services? Would you like an individual consultation or a custom offer?

Tel. +41 748 22 00

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