Support | brainwaregroup.com

Service

Support

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Product support

For a quick answer to any questions you might have, please consult the product documentation and our KnowledgeBase. These pages list common solutions.

You can obtain additional support on working days between the hours of 9 a.m. – 12 p.m. and 1.30 p.m. to 5 p.m. by calling the following numbers:

  • Switzerland and international: Tel. +41 (0) 41 748 22 11
  • Germany: Tel. +49 (0) 40 788 999-99

Instant contact

The support form is the easiest and fastest way to contact our service desk. Your query is collected and processed automatically in Spider Incident .

Support form

Remote support via «LogMeIn Rescue»

LogMeIn Rescue provides direct remote support. To use this tool, request your 6-digit PIN code from the Support team.

Please enter the 6-digit PIN code here:



All available downloads can be found in our DownloadArea.

On this page you can also request licence keys for your products or trial versions.

Columbus Software Management

Here you can download the current version of Columbus.
To the Download

Spider IT Management

Here you can find all the Spider downloads.
To the Download

Software Services

Here you can find all sources and documents for Software Services, including the Product- and Article Catalog.
To the Download

SPIDER Service Desk

Here you can find all the downloads from Spider Incident, Spider Change and OperationsManager.
To the Download

Security related patches

With the growing threat from malware, patch management for securing IT infrastructure is becoming more and more important. The brainwaregroup offers a complete solution for updating software. Our Patch Deployment system finds security vulnerabilities, provides tested patches and organises their deployment. We therefore reduce your workload and bring security to your IT environment.

More information

KnowledgeBase

The KnowledgeBase is a contact point for all questions regarding software and lifecycle management. Here you can find a variety of tips and problem solutions. To KnowledgeBase

To KnowledgeBase

KnowledgeCenter

In the KnowledgeCenter you can gain access to the technical documentation for our modules.

To online documentation

Spider IT Management

ProductCurrent versionRelease DateTypeRelease Notes
Spider 6.3Release: 04.05.2016    
Spider ITM (Asset, Licence, Contract)6.3.7 HF128.03.2018PPDF
Spider 6.2Release: 12.06.2015End of Support: 30.06.2018
Spider ITM (Asset, Licence, Contract)6.2.1706113.06.2017PPDF
Spider 6.1Release: 09.07.2013End of Support: 30.06.2017
Spider 6.0Release: 01.06.2012End of Support: 30.06.2016
Spider 5.1Release: 29.04.2010End of Support: 30.06.2016
Spider 5.0Release: 28.01.2009End of Support: 30.06.2016

Software Service

ProductRelease INTERVALRelease Notes
Software Services
RecognitionmonthlyPDF
Software CatalogmonthlyPDF
Spider Data CollectormonthlyPDF

Spider Service Desk

ProductCurrent VersionRelease DateTypeRElease Notes
Spider Incident4.0.54219.06.2017P
Spider KnowledgeBase4.5.2019.06.2017P
Spider Change4.5.3119.12.2016P
Spider OperationsManager4.6.319.06.2017PPDF

Columbus Software Management

Productcurrent versionRelease DateTypeRelease Notes
Columbus7.5.420.04.2018FPDF

We want to be sure our customer receive best quality product support at all times. In order to ensure such we however also need our customers to keep their product installations on newer versions (typically not older than
3 years after product release).

The following list shows product support deadlines for particular versions. Once passed only onsite support at extra cost by our consulting team is available – this at best effort basis without any guarantees of success.

Product VersionEnd of Support
Columbus 7.2 (and older)
30.06.2017
Columbus 7.3
31.12.2017
Columbus 7.4
31.12.2018
Columbus 7.5
30.06.2020

Your Contact Persons

Support

Christian Held

Support

Christian Held

Christian Held likes the fact that at brainwaregroup he can contribute ideas and have a direct impact on products. He leads the support team, providing customers with the best possible support. He has around 20 years' experience in the IT industry, having started his career at Novell System Engineering, his specialist area being deployment solutions.

His hobbies include gospel singing, bike touring, geocaching and programming.

+41 41 748 22 11
support@remove-this.brainwaregroup.com

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Support

Patrick Lehmann

Support

Patrick Lehmann

Patrick Lehman is the expert contact for all issues relating to Columbus and Spider. Before joining brainwaregroup he trained in systems engineering, and expanded his professional experience with various companies.

As a football referee, a member of the Swiss Referee Academy and the coach and president of a unihockey team, he very much devotes his spare time to sports.

+41 41 748 22 11
support@remove-this.brainwaregroup.com

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Support Engineer

Tobias Merz

Support Engineer

Tobias Merz

Tobias Merz likes the friendly environment he shares with customers and colleagues, in which he has worked for 13 years. As member of the support team he understands to address and solve the technical problems of our customers. He studied electrical engineering, specialising in technical informatics and systems engineering.

In his spare time his interests are technology, space and robots. He also enjoys listening to music, dancing and cycling.

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Support

Soorya Saravanamuthu

Support

Soorya Saravanamuthu

Soorya Saravanamuthu enjoys working with different people to analyse and solve a problem. He is the first point of contact whenever someone has a problem, whether over the phone or in the ticket system. Having trained in electronic engineering, he also takes care of error analysis and software packet assembly.

In his spare time he plays football with FC Wyler and likes participating in a wide range of sporting activities.

+41 41 748 22 11
support@remove-this.brainwaregroup.com

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Contact & Newsletter

Questions?

Do you have questions about our products or services? Would you like a personalised consultation or a specific proposal?

Tel. +49 40 788 999-0

Send us a message

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