Team Leader Support
Christian Held
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Product support
For a quick answer to any questions you might have, please consult the product documentation and our KnowledgeBase. These pages list common solutions.
You can obtain additional support on working days between the hours of 9 a.m. – 12 p.m. and 1.30 p.m. to 5 p.m. by calling the following numbers:
- Switzerland and international: Tel. +41 (0) 41 748 22 11
- Germany: Tel. +49 (0) 40 788 999-99
Instant contact
The support form is the easiest and fastest way to contact our service desk. Your query is collected and processed automatically in Spider Incident .
Service Level Agreement (SLA)
Here you will find further information about our customer support such as availability and response times.
Remote support via «LogMeIn Rescue»
LogMeIn Rescue provides direct remote support. To use this tool, request your 6-digit PIN code from the Support team.
All available downloads can be found in our DownloadArea.
On this page you can also request licence keys for your products or trial versions.
Columbus Software Management
Here you can download the current version of Columbus.
To the Download
Spider IT Management
Here you can find all the Spider downloads.
To the Download
Software Services
Here you can find all sources and documents for Software Services, including the Product- and Article Catalog.
To the Download
SPIDER Service Desk
Here you can find all the downloads from Spider Incident, Spider Change and OperationsManager.
To the Download
Security related patches
With the growing threat from malware, patch management for securing IT infrastructure is becoming more and more important. The brainwaregroup offers a complete solution for updating software. Our Patch Deployment system finds security vulnerabilities, provides tested patches and organises their deployment. We therefore reduce your workload and bring security to your IT environment.
KnowledgeBase
The KnowledgeBase is a contact point for all questions regarding software and lifecycle management. Here you can find a variety of tips and problem solutions. To KnowledgeBase
KnowledgeCenter
In the KnowledgeCenter you can gain access to the technical documentation for our modules.
Spider IT Management
| Product | Current version | Release Date | Type | Release Notes |
|---|---|---|---|---|
| Spider 6.4 | Release: 08.06.2018 | |||
| Spider ITM (Asset, Licence, Contract) | 6.4.0 HF3 | 03.09.2018 | P | |
| Spider 6.3 | Release: 04.05.2016 | End of Support: 30.06.2020 | ||
| Spider ITM (Asset, Licence, Contract) | 6.3.8 | 03.07.2018 | P | |
| Spider 6.2 | Release: 12.06.2015 | End of Support: 30.06.2018 | ||
| Spider ITM (Asset, Licence, Contract) | 6.2.17061 | 13.06.2017 | P | |
| Spider 6.1 | Release: 09.07.2013 | End of Support: 30.06.2017 | ||
| Spider 6.0 | Release: 01.06.2012 | End of Support: 30.06.2016 | ||
| Spider 5.1 | Release: 29.04.2010 | End of Support: 30.06.2016 | ||
| Spider 5.0 | Release: 28.01.2009 | End of Support: 30.06.2016 | ||
Software Service
| Product | Release INTERVAL | Release Notes |
|---|---|---|
| Software Services | ||
| Recognition | monthly | |
| Software Catalog | monthly | |
| Spider Data Collector | monthly |
Spider Service Desk
| Product | Current Version | Release Date | Type | RElease Notes |
|---|---|---|---|---|
| Spider Incident | 4.0.550 | 14.06.2018 | P | |
| Spider KnowledgeBase | 4.5.30 | 14.06.2018 | P | |
| Spider Change | 4.5.31 | 19.12.2016 | P | |
| Spider OperationsManager | 4.7.0 | 14.06.2018 | P |
Columbus Software Management
| Product | current version | Release Date | Type | Release Notes |
|---|---|---|---|---|
| Columbus | 7.5.5 | 04.06.2018 | F |
We want to be sure our customer receive best quality product support at all times. In order to ensure such we however also need our customers to keep their product installations on newer versions (typically not older than
3 years after product release).
The following list shows product support deadlines for particular versions. Once passed only onsite support at extra cost by our consulting team is available – this at best effort basis without any guarantees of success.
| Product Version | End of Support |
|---|---|
| Columbus 7.2 (and older) | 30.06.2017 |
| Columbus 7.3 | 31.12.2017 |
| Columbus 7.4 | 31.12.2018 |
| Columbus 7.5 | 30.06.2020 |
Your Contact Persons
Support Engineer
Patrick Lehmann
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Support Engineer
Tobias Merz
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Support Engineer
Soorya Saravanamuthu
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