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Downloads

Spider Service Desk

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Spider Incident and Change

Here you can download the current version of Spider Incident and KnowledgeBase. Both are bundled with OperationsManager. Please follow the installation instructions.

Important

OperationsManager 4.7 relies on the Enterprise Services Infrastructure 4.6.0 components, which have to be installed prior installing or updating to OM 4.7.

Before updating to OperationsManager 4.7, please also update the ESI component MOD_KB.jar as described in this article: KB-Artikel KB-01007

Note

Spider Incident 4.0.560 and Spider KnowledgeBase 4.5.30 is bundled with OperationsManager 4.7.2.

Product Release Feed

Web based Live Demo System

The Spider Incident demo system has been configured with two support teams (first and second level support) and the corresponding accounts.

  • Logins
    • First Level Supporter: imuser1@demo.itm2go.com
    • Second Level Supporter: imuser2@demo.itm2go.com
  • Password: Brainware123

The e-mail account for external e-mails is support(at)demo.itm2go.com. E-Mails sent to this account are automatically transformed into tickets.

Note: In order to test all possibilities, including administration functions, please register free of charge on itm2go and use the full functional scope for next 90 days.

itm2go

We also provide Spider Incident as a cost free version. Register here to learn more about Spider Incident in your individual environment.

KnowledgeBase

The KnowledgeBase is a contact point for all questions regarding software and lifecycle management. Here you can find a variety of tips and problem solutions. To KnowledgeBase

To KnowledgeBase

KnowledgeCenter

In the KnowledgeCenter you can gain access to the technical documentation for our modules.

To online documentation

Spider Service Desk

ProductCurrent VersionRelease DateTypeRElease Notes
Spider Incident4.0.55014.06.2018P
Spider KnowledgeBase4.5.3014.06.2018P
Spider Change4.5.3119.12.2016P
Spider OperationsManager4.7.014.06.2018PPDF
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